Analyzing business intelligence maturity

Business intelligence has fundamentally changed how companies conduct their business. In literature, the focus has been on volume-operation companies that provide services to millions of customers. In contrast, complexsystems companies have fewer customers and pursue customer needs by providing more customized products and services. This paper presents the results of a case study conducted at a complex-systems company, with the overall aim to identify how complex-systems companies may take advantage of business intelligence. A framework was used to measure business intelligence maturity of the company. In addition, we also explain the current maturity level of the casecompany, based on critical factors for success adopted from the literature. In doing so, we also contribute on important details regarding factors that must be considered by organizations, in order to leverage their analytical capability. Finally, we also propose topics that need to be further investigated, in order to increase current knowledge regarding BI usage and maturity in complex-systems companies.